TÜV certification of our ISO 9001 quality management system

Our quality management system was ISO 9001 certified by TÜV Thüringen in 2007 and has regularly been audited since then. In the course of this certification, a systematic measurement of our customers‘ satisfaction has been implemented as well. This measures their satisfaction with questionnaires referring to the German school grade system (1=very good, 2=good, 3=satisfying, 4=just enough to pass, 5=faulty, 6=not satisfying) and allows text comments. The areas measured are sales, project support and technical service with 6-9 questions each.

In all three areas of all measures since the very first survey, average grades between 1,5 and 2,5 were achieved. The total average grade was 2,37 in 2007, rose to values between 1,8 and 2,1 in the subsequent years and reached 1,82 in 2016 – which is our best overall result so far. A summary of the results 2006-2016 can be downloaded here.

We thank all respondents for the feedback and often very helpful remarks and take them as an incentive to do our best to achieve customer satisfaction also in the future. If our customers wish to participate in the customer satisfaction survey, they can request a questionnaire by E-Mail to info|at|sokratherm.de with the header „QM questionnaire“.

The company

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For 40 years we find our drive in climate protection and continuously improve the energy efficiency and performance of our products.

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Compact CHP units

Our cogeneration units over 50 kW

With their ability to provide and regulate power within seconds CHP units units are the perfect partner of fluctuating renewable energy sources.

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Kachel SOKRATHERM Referenzen

References

Reference examples

Whether in hotels, factories, hospitals, industrial sites or water purification plants - our compact CHP units prove efficient and reliable operation in all kinds of objects.

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Contact data to international sales locations and company sites in Germany.

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